1. Who we are and what this covers
ChatWatch is operated by Las Joyas de la Familia, S.A. de C.V., a company incorporated in Mexico (“ChatWatch”, “we”). These terms are between you and that company and govern your use of chatwatch.net and the ChatWatch service. By creating an account you agree to them and to our Privacy Policy.
2. Eligibility
You must be at least 18 years old and able to enter a binding contract.
3. Your account
Keep your password confidential. You are responsible for everything done through your account. Tell us immediately at support@chatwatch.net if you think it has been compromised.
4. What the service does
ChatWatch records the online / offline status that WhatsApp makes visible to your linked account for the contacts you choose to track, and presents it as history and analytics. It does not access message content, calls, or media. Availability of status information depends on WhatsApp and on each contact’s own privacy settings; we cannot guarantee that any particular contact’s status will be visible or recorded.
5. Acceptable use
You agree to use ChatWatch only where you have a lawful basis to do so. You must not use it to:
- monitor anyone in a way that is unlawful where you or they are located, including in breach of anti-stalking, harassment, or surveillance laws;
- monitor a person who has asked you to stop;
- harass, intimidate, threaten, or control anyone;
- monitor a minor unless you are their parent or legal guardian;
- interfere with WhatsApp or circumvent its security or terms in ways other than using ChatWatch as provided;
- resell, scrape, or automate access to the service; or
- share your account with anyone else.
You are solely responsible for how you use the information ChatWatch shows you. We may suspend or terminate accounts we reasonably believe are in breach.
6. Subscriptions and billing
- Paid plans renew automatically at the end of each billing period until you cancel. Payments are processed by Stripe or PayPal on the web, and by Apple or Google if you subscribed inside a mobile app.
- Your first subscription starts with a free trial of 1 day (24 hours), once per account. The trial needs a payment card with enough funds for the plan: when it starts we place a temporary authorization for the price of the plan on the card and release it at once, without charging it. If the bank refuses that authorization for lack of funds, the trial does not start and nothing is charged. You are charged when the trial ends, unless you cancel before that, and then at the start of each billing period. Use the trial to check that the contacts you want to track show their online status to your own WhatsApp: ChatWatch can only record the status your linked account can see.
- You can cancel at any time from your subscription settings; cancellation takes effect at the end of the current period.
- No refunds. Payments are not refunded, in whole or in part, including for unused time after you cancel, or because a contact’s online status is not visible to your account. We ask you to check that during the free trial, and you can cancel at any time so that you are never billed for a period you did not want. If you are a consumer in the EU, the UK, or another place that gives you a statutory right to withdraw from an online purchase, that right is not affected; by starting a subscription you ask us to begin the service immediately and acknowledge that, once it has begun, the withdrawal right no longer applies to the period already supplied.
- Prices are shown before checkout and may change with notice for future periods.
7. Intellectual property
ChatWatch, its name, logo, software, and interface are our property. You get a personal, non-transferable licence to use the service under these terms and nothing more. WhatsApp is a trademark of its owner; ChatWatch is not affiliated with or endorsed by WhatsApp or Meta.
8. Disclaimers
The service is provided “as is”. Activity data reflects what WhatsApp exposed at the time it was recorded and may be incomplete or delayed. Analytics such as chat probability are statistical estimates, not facts about what any person did. Do not rely on them for any decision with legal, financial, or personal consequences.
9. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Termination
You can close your account at any time. We may suspend or close it for breach of these terms, for legal reasons, or if we discontinue the service, in which case we will refund any prepaid period we do not provide.
11. Changes
We may update these terms. We will post the new version here and, for material changes, email account holders before they take effect.
12. Governing law
These terms are governed by the laws of Mexico, and any dispute will be resolved exclusively in the competent courts of Benito Juárez, Quintana Roo, Mexico. Nothing here deprives you of mandatory consumer-protection or data-protection laws of the place where you live that cannot be excluded by agreement.
13. Contact
Las Joyas de la Familia, S.A. de C.V.
Calle Colombia 2, Mz. 21 Lt. 5, Supermanzana 57, 77533 Cancún, Quintana Roo, Mexico
support@chatwatch.net — or see the contact page.